Terms & Conditions
Privacy Policy
We strongly recommend that all clients have travel insurance. If you do not purchase it through our company, please provide your insurance policy number and insurance provider.
Booking and Payment
You may cancel your reservation up to 24 hours before the start date for a full refund, without any penalties or questions. Please ensure cancellations are made at least 24 hours in advance of the tour start date.
Confirmation will be received at the time of booking. A minimum of four travelers is required to operate a tour. If this minimum is not met, we will offer you an alternative date, experience, or a full refund.
Accessibility
Our tours are not wheelchair accessible and are not recommended for pregnant travelers. However, most travelers can participate.
Weather
This experience requires good weather. If the tour is canceled due to poor weather conditions, you will be offered a different date, an alternative tour, or a full refund.
Age Restrictions & Discounts
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Infants (Under 2 years): Travel free of charge.
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Children (Ages 3-12): Discounts are available, depending on the number of travelers, date, and chosen tour.
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Seniors and Veterans: Receive a 10% discount.
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Groups (More than 4 travelers): Receive a 10% discount, with potential for additional discounts based on the number of travelers.
Cleaning Protocols
All vehicles undergo a full hard surface disinfection before every trip. Vehicles are equipped with hand sanitizing products for passenger use. We support a wide range of additional requirements, including social distancing seating plans and on-board passenger masks.
Cancellation and Refund Policy
In most cases, you can cancel your booking for a full refund up to one day before your activity. However, please check the "Terms and Conditions" section of your ticket for the detailed cancellation policy for your specific activity.
To cancel your booking:
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Go to bookings.
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Select "Cancel for free by…" and follow the instructions. You will receive an email confirming your cancellation along with the appropriate refund details. For any further assistance, feel free to contact us.